The articles below are extracted from our full Terms & Conditions of Sale which can be seen here
DELIVERY ZONES
The geographical area of delivery for items from Only & Co. is as follows:
- Spain
- Europe
- Sri Lanka
- Rest of the world: The Customer can contact the Only & Co. team for more information on delivery conditions to any country in the world.
LEAD TIMES
If products are in stock in our warehouse the lead time can be up to 14 days. For Bespoke or Custom products the lead time can vary considerably depending on items, quantities and complexity of manufacture, therefore we will communicate the lead time on a case-by-case basis.
Delivery times may be considered to be the following:
- If the products are available, the delivery period is equal to the dispatching time (dispatching times paragraph) plus transport time (transport times paragraph).
- If the products are not immediately available, then delivery time equals dispatching time plus transport time plus processing times by Only & Co.'s workshops and suppliers.
If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to the Customer, according to the information available to Only & Co.. In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to the Customer.
DISPATCHING TIMES
Orders placed online via the www.onlyandco.com site are dealt with during business hours. Only & Co. does its utmost to treat and dispatch any order received within the communicated timeframe, nevertheless the preparation and processing time of an order may be lengthened according to articles. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below.
Only & Co. informs its Customers that these delivery times are only during business hours.
In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, Only & Co. will dispatch the order as of reception of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order.
An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.
TRANSPORT TIMES
Transport times depend on the transporter chosen by the Customer and the place of delivery.
Only & Co. informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication (for Spain) at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order.
Only & Co. informs its Customers that these delivery times are only during business hours.
DELIVERY SERVICE
Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to Only & Co.. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.
Only & Co. cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).
If you wish to collect the products from our premises, you can collect them from us at any time during our working hours (excluding public holidays).
DELIVERY METHODS IN SPAIN
We sell the products Ex-Works. If you would like us to take care of the delivery we can cover transport, insurance and special packing on request.
We grant a 5-calendar day free of charge storage period in our warehouse between the date of completion and collection/delivery of goods. After this period, we will move the goods to a secure storage area/facility for safekeeping. This storage will be charged at the rates received from our logistics partner at that time (secured for a period of 30 days; may vary for the following period) including insurance (full cover) plus admin fees of USD $30 per item and a one-time goods handling (in & one movement) charge of USD $100. If you need storage of goods before delivery to site, the same rates will apply. If the customer or their representative is unable to accept on-site or at the storage facility, it will be assumed that the goods are accepted unseen and moved to stock.
Delivery will be deemed to have been effected when the Goods are delivered to your premises or such other location as set out in the order or as agreed with you before delivery, or if you are due to collect the Goods, then when the Goods are collected from our premises or other agreed collection point.
It is your responsibility to ensure items purchased can fit through internal and external access points including and passages, stairwells, landings, and doorways on the way to the destination room. We hold no responsibility for items not fitting in the premises and any rework or restocking fees will be payable by you prior to final delivery.
If requested and confirmed in advance, our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. We are not able to take away your old furniture.
METHODS OF DELIVERY OUTSIDE OF SPAIN
In Europe and abroad, delivery is carried out via various transporter companies. The charges involved depend on the country of destination, and the total weight and volume of the selected articles. The charges and delivery times are indicated to the Customer before the final validation of the order.
PACKAGING
The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to an only partial refund, or no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.
RESPONSIBILITY OF THE CUSTOMER TO CHECK GOODS UPON DELIVERY
Only & Co. reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as Only & Co. of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery.) within two working days. Upon delivery you must sign the delivery note, and check the items to ensure the goods are delivered as ordered, the correct quantity and are of satisfactory quality. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by Only & Co..
DELAYS IN DELIVERY RELATED TO THE TRANSPORTER
In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the Spanish post office, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact Only & Co. Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel.
It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by Only & Co.. Under these conditions, Only & Co. accepts the responsibility of contacting the transporter concerned.
If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at Only & Co.'s expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, Only & Co. will refund the amount paid for the products concerned lost by the transporter.
DELAYS IN DELIVERY RELATED TO THE CUSTOMER
If we are unable, for whatever reason, to deliver the goods on the confirmed delivery date, we reserve the right to charge you further for any subsequent deliveries. We may also charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.
If you fail to take delivery of the Goods when the Goods are ready for delivery or collection for any reason, we will be entitled to charge you a reasonable additional charge, including for storage, insurance, and redelivery.
If, despite our reasonable efforts, 10 business days after the day on which we notified you that the Goods were ready for delivery and you have not taken delivery of them, we may (without prejudice to our rights against you) resell or otherwise dispose of part of all of the Goods.
If delivery charges are not included in the advance deposit invoice, they will then be added to your final balance invoice. This will be calculated based on confirmed order, location and type of vehicle required.
DAMAGED PARCELS
The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify Only & Co. by email so that Only & Co. can take the necessary measures as quickly as possible.
